Ticketing:
Tickets are neither exchangeable nor refundable and cannot be canceled, even in case of loss or theft. Resale is prohibited. Tickets are only valid for the date and performance indicated and must be kept throughout the event. It is recommended to take your seat at least 15 minutes before the event begins. No modification to the performance, such as an interruption after intermission or halfway through the event, will result in a refund. In the event of cancellation due to circumstances beyond our control, your tickets will automatically be rescheduled to another date. If rescheduling is not possible, a customer account will be automatically created. In all cases, no full or partial refunds will be issued.
This ticket must be presented to ticket controllers and any official personnel requesting it. In the case of automated entry control, the first scanned ticket will be considered the valid ticket. Tickets are nominative, and a valid official ID may be required. Security checks may also be conducted; please cooperate. Any object that could pose a danger to the public will not be allowed. Please avoid bulky bags or backpacks.
The ticket holder assumes all responsibility for risks, dangers, and the nature of the event for which the ticket grants access. By receiving the ticket, the holder waives any claims for compensation, regardless of the reason, against the event venue, organizers, and any third parties involved in the setup or organization.
The Nocturnales team and its media partners reserve the right to film and photograph the audience for promotional purposes related to Luc Petit’s performances worldwide. These films and still images will be stored indefinitely.
General Information:
• Flash photography is prohibited during performances.
• For security reasons, spectators may be subject to searches at the entrance. Admission will be denied to anyone refusing this procedure.
• Parents are responsible for their children.
• We decline all responsibility in case of loss or theft of personal belongings within the venue.
Food & Beverages:
Bar staff reserve the right to refuse the sale of alcoholic beverages to anyone whose behavior justifies such a decision.
Privacy Protection:
We are committed to complying with data protection regulations, primarily the General Data Protection Regulation (GDPR) 2016/679, which came into effect on May 25, 2018.
When purchasing tickets online, certain personal data is collected directly from you by the event organizer (the data controller), whose contact details can be found at the bottom of this page. The collected personal data includes:
• Your first and last name, date of birth, mailing address, email address, gender, mobile phone number, company affiliation (if applicable), company contact details, payment and billing information, and booking history.
The processing of this data is necessary for the execution of the contract, i.e., the purchase of tickets. The organizer also considers it legitimate to send you information about other shows and events (newsletters) in line with the aforementioned regulation.
For loyalty program purposes, your data will be stored indefinitely unless you exercise your right to be forgotten (see below). To protect your personal data, we have implemented security measures that comply with the latest IT security protocols.
In accordance with data protection laws, you have the following rights:
• The right to access your personal data.
• The right to rectification (if your data is inaccurate or incomplete) and erasure (“right to be forgotten”).
• The right to request the limitation or cessation of data processing.
• The right to data portability (i.e., the right to request a copy of your personal data).
• The right to object to direct marketing (receiving information about other events via newsletters, etc.).
To exercise these rights, simply send an email to info@nocturnales.be. If you encounter any issues, you may also file a complaint with the Data Protection Authority. Lastly, we will inform you of any significant changes to our privacy policy as described above.